IT Service Agreement
Your own IT department — at a fixed monthly price
We tailor a service agreement to exactly your needs — with people who know you, proactive monitoring that catches problems before you do, and a predictable price without surprises.
400+ customers · Support in DK, UK and US · Børsen Gazelle 2026 · AAA · D-mærket
Companies that have chosen BitTech
Priced to your needs — get a concrete quote through a free IT check.
Get a free IT check →IT should just work
IT outages cost time and money. An in-house IT department is expensive and vulnerable to holidays and sickness. And unpredictable invoices make budgeting impossible. A service agreement with BitTech gives you permanent access to specialists, a predictable price and peace of mind — without having to hire.
Five agreements — pick the one that fits you
All with our own AI-driven monitoring platform built in, which predicts problems up to 30 days before they occur.
Unlimited Support
Everything included — focus on your business, we take care of IT.
- You never wait in a queue — priority support, always first
- We predict and prevent problems before you notice them (predictive analysis 30 days ahead)
- Full proactive monitoring, automatic remediation and patching in night windows
- PhishGuard email security + M365 security baseline included
- Fixed price — no timer, no surprise invoices
- Option: Extended Support until 22:00
For you who want IT completely off your hands and a predictable price.
Max Hours
A fixed number of hours per month with full proactive monitoring.
- A fixed number of hours/month (e.g. 5, 10 or 20) — you decide the scope
- Full proactive monitoring + predictive analysis
- Automatic patching of critical updates + low-risk remediation
- Hours beyond the agreement are billed per started hour
For you with a known, stable support need.
15-Minute Agreement
The first 15 minutes of every request are free.
- Free for the first 15 min per case, then per started hour
- Basic proactive monitoring + critical security updates
- SentinelOne monitoring included
For smaller companies with few devices and low need.
Hourly rate
Pay only for the time you use — no commitment.
- All support per started hour, no monthly commitment
- Basic monitoring + critical alerts
- Can always be upgraded to a fixed agreement
For you with varying needs who want to start flexibly.
Prepaid hours
A prepaid block of hours at a discounted rate.
- Prepaid hours (e.g. 10, 25, 50) at a discounted hourly rate
- Proactive monitoring + automatic patching + remediation
- Hours are deducted automatically, full transparency, notice before the card runs out
For you who want a discount and flexibility without a fixed commitment.
Compare all five agreements
| Feature | Unlimited | Max Hours | 15 min | Hourly | Prepaid |
|---|---|---|---|---|---|
| Proactive monitoring | Full | Full | Basic | Basic | Standard |
| Predictive analysis | Ja | Ja | Nej | Nej | Nej |
| Auto-patching | All | Critical | Critical | Manual | Critical |
| Auto-remediation | Full | Low-risk | Nej | Nej | Low-risk |
| M365 Security Baseline | Continuous | Weekly | Monthly | On request | Ja |
| Microsoft Secure Score | Ja | Ja | Nej | Nej | Nej |
| SentinelOne monitoring | Ja | Ja | Ja | Optional | Ja |
| Backup monitoring | Ja | Ja | Nej | Optional | Ja |
| PhishGuard email security | Ja | Nej | Nej | Nej | Nej |
| Device health scoring | Ja | Ja | Nej | Nej | Nej |
| AI ticket analysis | Ja | Ja | Nej | Nej | Nej |
| Priority support | Ja | Nej | Nej | Nej | Nej |
Endpoint security is delivered with SentinelOne, which is part of our BT-Secure package.
Not sure which one? Get a free IT check — and we will recommend the right one for you.
Get free IT checkA fixed price means we work for you
With a fixed price on unlimited support we only earn by solving your problems properly — not by billing hours. That is why we are motivated to find the root cause and prevent outages, not just put out fires. Your peace of mind is our business.
What you get
People who know you
A fixed contact, no anonymous support centres or phone queues.
We catch the problem before you do
AI-driven proactive monitoring and predictive analysis.
Predictable price
A fixed monthly price, easy to budget, no surprises.
A virtual IT manager
Strategic IT guidance without a full-time salary.
Certified specialists
Microsoft Solutions Partner; specialists, not just generalists.
On-site and nationwide
Help at your premises, through a large IT network across the country.
We build it ourselves — so we can do more
Most IT firms resell other people's tools. We develop our own:
BitTech Customer Portal →
Your M365 administration in one place — users, licences, security and devices.
CYOD portal →
Employees order their own equipment, tied into your HR and onboarding flow.
PhishGuard →
AI check of suspicious email, right inside Outlook.
DomGuard →
Monitoring and security for your domain and email.
And we are D-mærket certified ourselves — we have been through the whole compliance journey.
We do not put customers in boxes. We tailor the solution — and we built the tools that make it hold together.
IT support, even when you grow beyond Denmark's borders
Most local IT firms stop at the Danish border. We do not. We support companies with offices and staff abroad — and we already do so in practice for international customers across several countries.
- Danish, UK and US phone numbers Your staff call locally.
- Extended hours covering the US East Coast Support in their time zone, not just ours.
- Website and customer portal in several languages Onboarding and self-service in your staff's own language.
- On-site by agreement in both Denmark and the US We come out where it is needed.
- One IT partner across countries Instead of a new IT firm in every country.
Your IT partner — also when you cross the border.
„We were faced with choosing between several IT specialists, but chose a collaboration partner who could deliver everything we need, and thereby give us greater flexibility.“
Frequently asked questions
Answers to the most common questions about IT Service Agreement
What does a service agreement cost?
What is included in the monitoring?
Is there a commitment — and can we change plan along the way?
How quickly can we get started?
Can you support our offices abroad?
Please note that remote helpdesk is the standard abroad. On-site is agreed case by case — we are happy to come out, but it is not part of the agreement in advance.
What happens outside opening hours?
Free IT check (worth DKK 2,500)
No long commitment
Move your plan up or down
Reply within 24 hours on weekdays
Onboarding and migration are priced as a fixed project, so you know exactly what it costs — and day-to-day running is cheap and predictable afterwards.
Ready for an IT partner that just works?
Get a free IT check, and we will map your setup and recommend the right solution.
„Call me directly.“
Kenneth Bjerre Sanderhoff
Chief Commercial Officer
Support Mon–Thu 08:00–16:30 · Fri 08:00–15:30 · on-call line outside opening hours
Get a no-obligation quote
Related services
Explore more solutions that can help your business
IT support for businesses
Someone who answers the phone and knows your setup
Day-to-day IT support for small and medium-sized companies. Remote support straight away, a named contact, Danish support and a fixed monthly price.
IT outsourcing
Let us run the operations, so you can run the business
We take over operations, support and security for your IT — servers, network, backup, Microsoft 365 and help for your staff. A named contact and a fixed monthly price.
BitTech Customer Portal
Your Microsoft 365 administration in one place
BitTech Customer Portal gives you full control over users, licenses, security and devices - without having to wait for support.